Refund, Return & Cancellation Policy

1. Scope & Commercial Offering

This policy outlines the refund, dispute, and cancellation terms applicable to purchases made on go-to-jail.com, operated by GoToJail.

Our primary commercial offering is the GoToJail Annual Member Pass ($4.99 USD per year), which provides instant electronic access to the full GoToJail database, including multiple years of historical booking and available police report data. Membership includes advanced search and filtering tools; curated, pre-built data groupings for exploring booking populations, charges, custody status, bond amounts, repeat bookings, and other characteristics.

GoToJail is designed to provide members with more powerful ways to search, filter, explore, and understand public-safety records than are typically available through standard jail-record lookup systems.

We do not sell or ship physical merchandise through online checkout; therefore, physical return processes are not applicable.

2. Digital Subscription Refund Policy

Because digital access to GoToJail's searchable databases, audio archives, and proprietary analytics is activated immediately upon successful payment confirmation, all subscription sales are final and non-refundable once digital access has been granted.

We do not issue prorated or partial refunds for unused time remaining in an annual billing cycle. If you believe an extraordinary billing error occurred (such as duplicate billing or technical non-delivery of service), please contact our support desk directly, and we will promptly investigate and rectify verified billing discrepancies.

3. Effortless Cancellation Anytime

You may cancel your Annual Member Pass at any time with zero hassle or penalty fees.

To cancel your recurring membership, simply:

1. Submit a cancellation request via our Customer Support Form, selecting "Billing & Subscription Cancellation" as the inquiry type; OR
2. Send an email to publisher@go-to-jail.com with the subject line "Subscription Cancellation" along with your registered account email.

Effective Date of Cancellation: Cancellation prevents all future annual renewal charges. Your premium member access will remain fully active until the expiration of your currently paid 12-month billing period.

4. Billing Inquiries & Dispute Resolution

If you have any questions regarding a charge on your card statement appearing as GOTOJAIL or STRIPE* GOTOJAIL, we kindly ask that you contact our customer support team first before filing a dispute or chargeback with your bank or card issuer.

We are committed to fair customer treatment and respond to all inquiries within 24 to 48 business hours. Most billing questions or accidental duplicate charges can be resolved immediately and amicably without the need for formal bank intervention.

5. Customer Support Contact

For cancellations, billing assistance, or account inquiries:

Support Desk Email: publisher@go-to-jail.com
Web Contact Form: Customer Support Portal
Operating Entity: GoToJail
Support SLA: Inquiries answered within 24 to 48 business hours.